Technology and Specialized Management for the development of smart Contact Center solutions

The Firm

The Firm is an independent, privately owned business that was built by a management team of senior executives with years of financial industry experience.

Focus

The Firm’s clients are international in scope, with emphasis on Latin American Companies with growing needs in reinforcing and preserving the relationships with their customers.

Regional Coverage

We are based in Perú and Argentina, from where we cover all the American continent and Spain.

Team

We are a team of professionals, with 50+ years of combined experience in the Financial Services Industry. We include former bank CFO, CRO, Collection Manager and Portfolio Manager.

Services

Contact Center

With over 300 operators based in Perú and Argentina, we bring contact center services to Banks, Financial Companies, Telecommunication Companies and Non-Performing loans portfolio investors.

Our services include:

Customer service
Collections
Credit initiation
Customer retention
Back-office analysis

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Consultancy

We offer specialized professional services advisory that includes:

Financial Planning
Risk management
Collections and Credit Initiation Policy

Additionally, we offer access to Investment banking services in the USA through our strategic partnership with ACP Group.

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Non-performing loans Acquisition

With over $120mm in loans acquired in Latin-America, Latam Recovery offers an integrated consultancy service, that includes:

Access to diverse bidding processes in the region
Valuation of portfolios
Definition of the strategy of collection
Collection services execution

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team

Partners & Directors

SILVANA MORA

Partner | CEO

Mrs. Mora is a co-founder of Latam Recovery. Currently she is the CEO of the Company, leading the growth and regional diversification of the Firm. Previously, she was Collections Manager in multiples Banks like Banco Columbia, Banco Hipotecario and Banco Galicia. She holds a degree in Business Administration from Universidad de Belgrano and a BSc in Systems from Universidad de Palermo.

SANTIAGO MUCHINIK

Partner | Director

Mr. Muchinik was Partner and Portfolio Manager at Double Blue and held senior positions at Knightsbridge Partners and Ax Ventures. He earned an MSc Financial Economics from the University of Oxford and a BSc in Economics from UBA.

Managed portfolios

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